Known for its client-friendly home and business packages, VGG Connect leverages cutting-edge cloud technology to ensure seamless internet connectivity for households and businesses alike.
What is VGG Connect?
Founded in October 2018 by Martin Njau, Fredrick Njau, and George Chomba Kariuki, VGG Connect is a Kenyan tech start-up that has quickly made a name for itself in the internet service sector.
The company received its operating licenses from the Communication Authority in January 2020, allowing it to provide internet connectivity services across the country.
VGG Connect Services
VGG Connect offers a range of services designed to meet the diverse needs of its customers:
Installation Services
- Easy Booking: Customers can contact VGG Connect anytime to schedule an installation.
- Router Leasing: Routers and installations are provided on a lease basis, meaning they remain the property of VGG Connect Limited.
Technical Support
- Loss of Signal: If your router loses signal, reach out to the VGG Connect support team for assistance.
- Slow Speed Solutions: For slow internet speeds, customer care agents are available to diagnose and resolve issues.
- Relocation Services: If you need to relocate, VGG Connect can facilitate a smooth transition, charging a relocation fee of Ksh. 1,000 if within their coverage area.
VGG Connect Wi-Fi Packages and Internet Speeds
VGG Connect offers various internet packages tailored for both home and business users. Here’s a breakdown of their popular packages:
Kifaru Package
- Home: 15 Mbps starting at Ksh. 2,900/month
- Business: 5 Mbps starting at Ksh. 3,500/month
Nyati Package
- Home: 20 Mbps starting at Ksh. 3,500/month
- Business: 10 Mbps starting at Ksh. 7,000/month
Simba Package
- Home: 30 Mbps starting at Ksh. 4,500/month
- Business: 20 Mbps starting at Ksh. 14,000/month
Ndovu Package
- Home: 40 Mbps starting at Ksh. 6,500/month
- Business: 40 Mbps starting at Ksh. 25,000/month
All packages include features such as fast web browsing, HD streaming, simultaneous gaming, and the capability to support CCTV devices.
VGG Connect Coverage Areas
VGG Connect is rapidly expanding its coverage. Here are some of the areas currently served:
- Nairobi: Kiambu Town, Juja, Ruiru, Ruaka, Thika, Kilimani, South C, Parklands
- Other Regions: Kisumu Dala
VGG Connect App
To enhance customer experience, VGG Connect has launched a mobile app that allows users to manage their services conveniently. With the app, you can:
- Upgrade or downgrade your package
- Make payments
- Remotely manage your router
- Connect directly with VGG Connect support
How to Download the VGG Connect App
- Open the Google Play Store and search for “VGG Connect App”.
- Click the install button and wait for the download to complete.
- Alternatively, visit a trusted provider’s website like apkfaster.com to download the APK version.
- Ensure third-party applications are allowed on your device during installation.
- Once installed, launch the app and follow the registration process.
Contacting VGG Connect
For more information about their services, you can reach VGG Connect through the following channels:
- Location: Press Close Estate, Mirema Road, Safaripark Ave, Nairobi
- Email: info@vggconnect.co.ke
- Phone: 0111 015 500 or 0111 015 555
- Website: vggconnect.ke
Frequently Asked Questions
What is VGG Connect?
VGG Connect is a Kenyan internet provider offering a variety of home and business packages.
How does the billing cycle work?
The billing cycle begins upon payment for your subscription and lasts for 30 days.
What are some of the best VGG Connect products?
Their popular packages include Kifaru, Nyati, Simba, and Ndovu.
What if I relocate to a new area?
If relocating within VGG’s network, notify them a week in advance and pay a Ksh. 1,000 relocation fee.
How can I upgrade or downgrade my package?
To change your package, pay the full amount for your desired speed and inform customer care.
What should I do if my payment isn’t reflected?
Forward the payment confirmation message to customer care for assistance.
What areas does VGG cover?
VGG Connect services areas including Kiambu Town, Juja, Ruiru, Ruaka, Thika, Kilimani, South C, Parklands, and Kisumu Dala.
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