The internet has become the backbone of modern life, transforming how we communicate, work, and entertain ourselves.
Whether you’re streaming your favorite show, running a business, or staying connected with loved ones, a reliable internet connection is essential. Nairobi, being a bustling city, offers a variety of internet service providers (ISPs), each with unique features, speeds, and pricing plans.
This article will guide you through the best internet service providers in Nairobi, helping you make an informed decision for your home or business needs.
What’s an Internet Service Provider (ISP)?
An Internet Service Provider (ISP) is a company that provides internet access to individuals and organizations. ISPs offer connections through various technologies such as fibre, DSL, satellite, or mobile networks.
ISP vs. WiFi Provider: What’s the Difference?
While often confused, an ISP and a WiFi provider are not the same:
- An ISP connects your home or office to the internet via wired or wireless technologies like fibre or DSL.
- A WiFi provider offers a wireless router that converts the internet signal into a wireless connection for devices like smartphones, laptops, and smart TVs.
In Kenya, companies like Safaricom, Faiba, and Zuku act as both ISPs and WiFi providers, offering end-to-end solutions.
Key Factors to Consider When Choosing an ISP
Before selecting an ISP, consider the following:
- Speed: Choose a plan that matches your usage needs (e.g., streaming, gaming, or heavy downloads).
- Price: Compare pricing plans to find the best value for money.
- Reliability: Opt for providers with a strong network and minimal downtime.
- Customer Support: Ensure the ISP offers responsive and helpful customer service.
- Data Caps: Check if there are any data limits or fair usage policies.
Best Internet Service Providers in Nairobi
1. Safaricom
Safaricom is a household name in Kenya, offering some of the best home and office internet plans. With speeds ranging from 8 – 100 Mbps, their packages cater to both light and heavy users.
- Home Plans:
- Bronze (8Mbps): KES 2,999
- Silver (20Mbps): KES 4,100
- Gold (40Mbps): KES 6,299
- Diamond (100Mbps): KES 12,499
- Business Plans:
- Small offices: KES 4,100 (3Mbps)
- Medium offices: KES 5,799 (5Mbps)
- Large offices: KES 15,699 (10Mbps)
Contact: Safaricom Contact
2. Faiba
Faiba is known for its affordable and fast internet services. It’s currently one of the most reliable ISPs in Kenya, offering speeds of 15 – 125 Mbps.
- Home Plans:
- 30Mbps: KES 5,250
- 50Mbps: KES 10,500
- 75Mbps: KES 15,750
- 125Mbps: KES 21,000
- Business Plans:
- 15Mbps (1-10 users): KES 10,000
- 25Mbps (11-20 users): KES 15,000
- 40Mbps (21-30 users): KES 25,000
Contact:
- Phone: 0747 585 100 / 020 840 5100
- Email: csc@jtl.co.ke
3. Zuku
Zuku is a popular choice for its high-speed fibre connections and affordable triple-play plans (internet, TV, and phone).
- Internet-only Plans:
- 10Mbps: KES 2,799
- 20Mbps: KES 4,199
- 60Mbps: KES 5,999
- Triple Play Plans:
- 10Mbps + 60 channels: KES 2,899
- 20Mbps + 60 channels: KES 4,399
- 60Mbps + 60 channels: KES 6,299
Contact:
- Phone: 0205-205-205 / 0719-028-200
- Email: support@zukufiber.co.ke
4. Telkom
Telkom offers flexible data bundles with plans suitable for both light and heavy users.
- Plans:
- 5GB (24 hours): KES 250
- 13GB (30 days): KES 1,000
- 30GB (30 days): KES 2,000
- 50GB (30 days): KES 3,000
- 100GB (90 days): KES 6,000
Contact:
- Phone: 100 (Telkom users) / 020 222 1000 (other networks)
- Email: CustomerCare@telkom.co.ke
5. Airtel Kenya
Airtel’s 4G SmartBox is a great option for those seeking portable and reliable internet.
- Plans:
- 40GB: KES 2,000
- 70GB: KES 3,000
- 100GB: KES 4,000
Contact: Airtel Contact
6. SurfNet Solutions
SurfNet offers both fibre and wireless internet plans tailored for homes and businesses.
- Home Plans:
- 10Mbps: KES 2,400
- 20Mbps: KES 3,500
- 40Mbps: KES 5,000
- Business Plans:
- 6Mbps: KES 5,000
- 12Mbps: KES 8,000
- 45Mbps: KES 25,000
Contact:
- Phone: 0777 726 888 / 0755 545 333 / 0777 744 003
- Email: info@surfnet.co.ke
7. CheetahNet Solutions
CheetahNet is ideal for small businesses and homes with budget-friendly plans.
- Monthly Plans:
- 3Mbps: KES 2,000
- 6Mbps: KES 3,000
- 12Mbps: KES 6,000
Contact: CheetahNet Contact
8. Poa! Internet
Poa! is a low-cost ISP offering affordable internet for homes and small businesses.
- Price: KES 1,500
Contact:
- Email: support@poainternet.net
- Phone: 0730 762 762
9. Liquid Home
Liquid Home provides high-speed fibre connections with flexible plans.
- Plans:
- Basic fibre (5Mbps): KES 2,499
- Fast fibre (10Mbps): KES 3,499
- Super fast fibre (25Mbps): KES 5,199
- Turbo charged fibre (100Mbps): KES 11,999
Contact:
- Email: Telesales@liquidtelecom.com
- Phone: 0709 500 500
How to Choose the Right ISP for You
- Home Users: Prioritize affordability and speed based on your usage (e.g., streaming, browsing, or gaming).
- Business Users: Focus on reliability, higher speeds, and scalable plans to support your operations.
- Rural Areas: Consider portable options like mobile data or satellite internet (e.g., Starlink).
The Future of Internet in Nairobi
As technology advances, Nairobi is set to experience even faster and more reliable internet connectivity. With the rollout of 5G networks and fibre expansions, the competition among ISPs will only grow, benefiting consumers with better services and lower prices.
Conclusion
Choosing the right ISP can significantly impact your online experience. Whether you prioritize speed, affordability, or reliability, Nairobi offers a wide range of options to suit every need.
If you’re looking for fast and reliable internet, Faiba and Zuku are excellent choices. For affordable plans, consider Safaricom or Poa! Internet. Whatever your preference, ensure your ISP aligns with your lifestyle and budget.
Let us know in the comments which ISP you currently use and your experience with them!
